Frequently Asked Questions
What people are asking about Pure Dry
- All
- General Cleaning Questions
- Carpets, Rugs, Upholstery & Mattresses
- Tiles, Grout, and Hard Surfaces
- Pets, Stains & Odors
- Equipment, Access & Moving
- Units & Apartments
- Quotes, Pricing & Payment
- Extra Common Questions
What’s the difference between free deodorising and sanitising?enochpuredryadmin2025-04-28T17:33:46+10:00
Deodorising helps freshen up the space by removing smells, while sanitising targets and reduces bacteria and germs for a healthier clean.
What’s the difference between free stain treatment and free stain removal?enochpuredryadmin2025-04-28T17:33:53+10:00
We’ll treat stains to help break them down, but full removal isn’t guaranteed. Some stains can be stubborn!
How many technicians will come?enochpuredryadmin2025-04-28T17:55:30+10:00
Usually, one of our friendly technicians will handle your job. Bigger jobs may need an extra pair of hands!
Will the clean pick up pet hair?enochpuredryadmin2025-04-28T17:55:40+10:00
We remove most pet hair during cleaning, but if there’s heavy buildup, an extra charge may apply.
Do you include pre-vacuuming?enochpuredryadmin2025-04-28T17:55:49+10:00
We include pre-vacuuming for dry cleaning only. For steam cleaning, a quick vacuum beforehand is a big help!
How long do carpets and upholstery take to dry?enochpuredryadmin2025-04-28T17:55:57+10:00
Drying usually takes 2–6 hours, depending on fabric type, weather, and airflow.
How do you clean upholstery and mattresses?enochpuredryadmin2025-04-28T17:56:04+10:00
We use steam cleaning only — it’s safe, deep cleaning, and effective!
Can you remove watermarks?enochpuredryadmin2025-04-28T17:56:11+10:00
We can definitely treat them, but full removal depends on the fabric and how long the stain has been there.
Can you take rugs away for cleaning?enochpuredryadmin2025-04-28T17:56:18+10:00
We currently offer onsite cleaning only. No off-site rug cleaning at this time.
I have a Persian rug — can you just clean it normally?enochpuredryadmin2025-04-28T17:56:27+10:00
Yes, we can! Though Persian rugs usually benefit from specialist care, we’ll clean it gently if you prefer a standard clean.
What types of rugs do you clean?enochpuredryadmin2025-04-28T17:56:35+10:00
We clean a wide range — synthetic, wool blends, and more. Delicate or specialty rugs may need extra care.
What if my grout is badly stained?enochpuredryadmin2025-04-28T17:56:42+10:00
We clean grout thoroughly, but we don’t re-grout. Deep stains may not completely disappear.
What’s the difference between tile cleaning and tile & grout cleaning?enochpuredryadmin2025-04-28T17:56:50+10:00
Tile cleaning focuses on the tile surface only. Tile & grout cleaning also scrubs and refreshes the grout lines.
Can you treat pet odours and oils?enochpuredryadmin2025-04-28T17:56:57+10:00
Yes! Pets can leave oils, odours, and little surprises behind — just let us know beforehand so we can treat them properly.
Is steam cleaning enough for pet urine?enochpuredryadmin2025-04-28T17:57:04+10:00
Steam cleaning helps, but urine odours and stains often need specialised treatments for best results.
Does steam cleaning get rid of dust mites?enochpuredryadmin2025-04-28T17:57:11+10:00
Absolutely! Steam cleaning kills dust mites and helps reduce allergens.
Can you remove blood, faeces, and urine stains?enochpuredryadmin2025-04-28T17:57:22+10:00
We can treat these stains carefully and professionally, although full removal depends on the material and how old the stain is.
Will my lounge look brand new after cleaning?enochpuredryadmin2025-04-28T17:57:30+10:00
It’ll look much fresher, but wear, fading, or deep stains might still show — cleaning can’t fully reverse years of use.
Which is better — portable or truck mount machines?enochpuredryadmin2025-04-28T17:57:41+10:00
Both are fantastic! Truck mounts are stronger with quicker drying times, while portable machines are great for tricky access areas.
What PSI do your steam cleaning machines use?enochpuredryadmin2025-04-28T17:57:49+10:00
Our machines run between 100–500 PSI, adjustable for carpets, tiles, and upholstery.
Can I help carry the machine to avoid a surcharge?enochpuredryadmin2025-04-28T17:57:56+10:00
We really appreciate the offer, but for safety and insurance reasons, only our team can handle the equipment.
I can move the furniture myself — why can’t you?enochpuredryadmin2025-04-28T17:58:03+10:00
We follow strict safety policies. We’re happy to move light, basic furniture like coffee tables and dining chairs when it’s safe.
I live in an apartment with stairs. Do you charge extra for that?enochpuredryadmin2025-04-28T17:58:10+10:00
Yes, there’s a surcharge for stair access depending on the level:
1st level: $30.00
2nd level: $45.00
3rd level: $60.00
Do you need parking access on the day?enochpuredryadmin2025-04-28T17:58:17+10:00
Yes, parking is recommended right outside your unit or within the complex. Our technicians carry heavy equipment and may need to access their vehicle. If parking is unavailable on the day of the service, unfortunately, the service may not proceed. Having a parking spot available would help immensely!
Will my quoted price change?enochpuredryadmin2025-04-28T17:58:24+10:00
Possibly — once we inspect the job, we’ll confirm everything with you before starting. Any extras are completely your choice!
What’s included in the standard room size?enochpuredryadmin2025-04-28T17:58:29+10:00
A room up to 12sqm counts as one room. Larger spaces like combined lounge/dining rooms count as two.
What furniture will you move during cleaning?enochpuredryadmin2025-04-28T17:58:37+10:00
We move basic items like beds on wheels (if there’s space), lounges, coffee tables, dining tables, dining chairs, and lamp tables — depending on weight.
When do I pay?enochpuredryadmin2025-04-28T17:58:43+10:00
Payment is due at the end of the job. Business customers with approved work orders have 14 days to pay.
Why don’t you clean right up to the skirting boards?enochpuredryadmin2025-04-28T17:58:50+10:00
To protect your walls and paintwork, we stay a safe distance away.
Why is my carpet still wet after 2 hours?enochpuredryadmin2025-04-28T17:58:57+10:00
Drying time can vary depending on things like humidity, airflow, and the type of carpet.
Do you need water and power access?enochpuredryadmin2025-04-28T17:59:05+10:00
Yes please — we’ll need a nearby water tap and power outlet.
Call Now 1300 363 150
Call Now
1300 363 150