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Privacy Policyenochpuredryadmin2025-04-17T15:57:30+10:00

Privacy Policy

Effective Date: 17/04/2025

Company Name: Pure Dry Carpet Cleaning

Website: www.puredry.com.au

Email: info@puredry.com.au

ABN: 14 607 693 014

Pure Dry Carpet Cleaning (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003, and applicable Australian Consumer Law. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information through our website and digital platforms.

1. What Information We Collect

When you visit or interact with our website, we may collect the following personal and non-personal information:

Your name, phone number, email address, and address (via web forms)

Details of services you request or book

Payment information (via secure third-party gateways)

Your IP address and device information

Website usage data via cookies and analytics tools

Any correspondence or feedback you submit

2. How We Collect Information

We collect information when you:

Submit a form on our website (e.g. quote request, contact us, booking form)

Communicate with us via email or live chat

Subscribe to marketing communications

Use our website (analytics and cookies)

Leave a review or submit a complaint

We may also collect information from subcontractors who deliver services on our behalf.

3. Use of Cookies and Website Tracking

Our website uses cookies and third-party tools (e.g., Google Analytics, Meta Pixel) to enhance user experience and track website performance. This data helps us:

Understand how users navigate our site

Improve site functionality and content

Run targeted marketing campaigns

You can manage cookie preferences via your browser settings.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and provide quotes

Manage bookings and deliver carpet cleaning services

Communicate with you about your appointments

Send invoices or process payments securely

Send promotional offers, newsletters, or updates (with consent)

Improve our website, marketing, and services

Comply with legal obligations

5. Direct Marketing and Opt-Out

We may send you marketing communications about our services, promotions, or new offerings via:

Social media

We do so in compliance with the Spam Act 2003 and only with your express or inferred consent. You may opt out at any time by:

Clicking the “unsubscribe” link in our emails

Replying STOP to SMS messages

Contacting us at info@puredry.com.au

After opting out, you may still receive essential service communications (e.g. appointment reminders or invoices).

6. Disclosure of Personal Information

We may disclose your personal information to:

Subcontractors for service delivery (bound by confidentiality agreements)

Payment gateways and IT service providers

Legal or government authorities where required by law

We do not sell or rent your personal information to third parties.

7. Storage and Security

We take all reasonable steps to secure your personal information from loss, misuse, or unauthorised access. Data is stored using secure cloud platforms and encrypted where appropriate.

Access is limited to authorised personnel only.

8. Access and Correction

You have the right to:

Request access to the personal information we hold about you

Request correction if any information is inaccurate or outdated

Please email us at info@puredry.com.au. We aim to respond within 30 days.

9. Complaints Handling Policy

If you have a complaint about how we’ve handled your personal information or a service-related issue, please notify us within 48 hours by emailing:

complaints@puredry.com.au

We will:

Acknowledge your complaint promptly

Investigate and provide a resolution

Respond in writing within a reasonable timeframe

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website. Continued use of the website constitutes your agreement to the updated terms.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Pure Dry Carpet Cleaning

(e) info@puredry.com.au

(w) www.puredry.com.au

Frequently Asked Questions

What people are asking about Pure Dry

What’s the difference between free deodorising and sanitising?enochpuredryadmin2025-04-28T17:33:46+10:00

What’s the difference between free deodorising and sanitising?

Deodorising helps freshen up the space by removing smells, while sanitising targets and reduces bacteria and germs for a healthier clean.

What’s the difference between free stain treatment and free stain removal?enochpuredryadmin2025-04-28T17:33:53+10:00

What’s the difference between free stain treatment and free stain removal?

We’ll treat stains to help break them down, but full removal isn’t guaranteed. Some stains can be stubborn!

How many technicians will come?enochpuredryadmin2025-04-28T17:55:30+10:00

How many technicians will come?

Usually, one of our friendly technicians will handle your job. Bigger jobs may need an extra pair of hands!

Will the clean pick up pet hair?enochpuredryadmin2025-04-28T17:55:40+10:00

Will the clean pick up pet hair?

We remove most pet hair during cleaning, but if there’s heavy buildup, an extra charge may apply.

Do you include pre-vacuuming?enochpuredryadmin2025-04-28T17:55:49+10:00

Do you include pre-vacuuming?

We include pre-vacuuming for dry cleaning only. For steam cleaning, a quick vacuum beforehand is a big help!

How long do carpets and upholstery take to dry?enochpuredryadmin2025-04-28T17:55:57+10:00

How long do carpets and upholstery take to dry?

Drying usually takes 2–6 hours, depending on fabric type, weather, and airflow.

How do you clean upholstery and mattresses?enochpuredryadmin2025-04-28T17:56:04+10:00

How do you clean upholstery and mattresses?

We use steam cleaning only — it’s safe, deep cleaning, and effective!

Can you remove watermarks?enochpuredryadmin2025-04-28T17:56:11+10:00

Can you remove watermarks?

We can definitely treat them, but full removal depends on the fabric and how long the stain has been there.

Can you take rugs away for cleaning?enochpuredryadmin2025-04-28T17:56:18+10:00

Can you take rugs away for cleaning?

We currently offer onsite cleaning only. No off-site rug cleaning at this time.

I have a Persian rug — can you just clean it normally?enochpuredryadmin2025-04-28T17:56:27+10:00

I have a Persian rug — can you just clean it normally?

Yes, we can! Though Persian rugs usually benefit from specialist care, we’ll clean it gently if you prefer a standard clean.

What types of rugs do you clean?enochpuredryadmin2025-04-28T17:56:35+10:00

What types of rugs do you clean?

We clean a wide range — synthetic, wool blends, and more. Delicate or specialty rugs may need extra care.

What if my grout is badly stained?enochpuredryadmin2025-04-28T17:56:42+10:00

What if my grout is badly stained?

We clean grout thoroughly, but we don’t re-grout. Deep stains may not completely disappear.

What’s the difference between tile cleaning and tile & grout cleaning?enochpuredryadmin2025-04-28T17:56:50+10:00

What’s the difference between tile cleaning and tile & grout cleaning?

Tile cleaning focuses on the tile surface only. Tile & grout cleaning also scrubs and refreshes the grout lines.

Can you treat pet odours and oils?enochpuredryadmin2025-04-28T17:56:57+10:00

Can you treat pet odours and oils?

Yes! Pets can leave oils, odours, and little surprises behind — just let us know beforehand so we can treat them properly.

Is steam cleaning enough for pet urine?enochpuredryadmin2025-04-28T17:57:04+10:00

Is steam cleaning enough for pet urine?

Steam cleaning helps, but urine odours and stains often need specialised treatments for best results.

Does steam cleaning get rid of dust mites?enochpuredryadmin2025-04-28T17:57:11+10:00

Does steam cleaning get rid of dust mites?

Absolutely! Steam cleaning kills dust mites and helps reduce allergens.

Can you remove blood, faeces, and urine stains?enochpuredryadmin2025-04-28T17:57:22+10:00

Can you remove blood, faeces, and urine stains?

We can treat these stains carefully and professionally, although full removal depends on the material and how old the stain is.

Will my lounge look brand new after cleaning?enochpuredryadmin2025-04-28T17:57:30+10:00

Will my lounge look brand new after cleaning?

It’ll look much fresher, but wear, fading, or deep stains might still show — cleaning can’t fully reverse years of use.

Which is better — portable or truck mount machines?enochpuredryadmin2025-04-28T17:57:41+10:00

Which is better — portable or truck mount machines?

Both are fantastic! Truck mounts are stronger with quicker drying times, while portable machines are great for tricky access areas.

What PSI do your steam cleaning machines use?enochpuredryadmin2025-04-28T17:57:49+10:00

What PSI do your steam cleaning machines use?

Our machines run between 100–500 PSI, adjustable for carpets, tiles, and upholstery.

Can I help carry the machine to avoid a surcharge?enochpuredryadmin2025-04-28T17:57:56+10:00

Can I help carry the machine to avoid a surcharge?

We really appreciate the offer, but for safety and insurance reasons, only our team can handle the equipment.

I can move the furniture myself — why can’t you?enochpuredryadmin2025-04-28T17:58:03+10:00

I can move the furniture myself — why can’t you?

We follow strict safety policies. We’re happy to move light, basic furniture like coffee tables and dining chairs when it’s safe.

I live in an apartment with stairs. Do you charge extra for that?enochpuredryadmin2025-04-28T17:58:10+10:00

I live in an apartment with stairs. Do you charge extra for that?

Yes, there’s a surcharge for stair access depending on the level:

1st level: $30.00
2nd level: $45.00
3rd level: $60.00

Do you need parking access on the day?enochpuredryadmin2025-04-28T17:58:17+10:00

Do you need parking access on the day?

Yes, parking is recommended right outside your unit or within the complex. Our technicians carry heavy equipment and may need to access their vehicle. If parking is unavailable on the day of the service, unfortunately, the service may not proceed. Having a parking spot available would help immensely!

Will my quoted price change?enochpuredryadmin2025-04-28T17:58:24+10:00

ENQUIRE NOW

Call Now 1300 363 150

Call Now
1300 363 150

Privacy Policy

Privacy Policy

What’s the difference between free deodorising and sanitising?

What’s the difference between free stain treatment and free stain removal?

How many technicians will come?

Will the clean pick up pet hair?

Do you include pre-vacuuming?

How long do carpets and upholstery take to dry?

How do you clean upholstery and mattresses?

Can you remove watermarks?

Can you take rugs away for cleaning?

I have a Persian rug — can you just clean it normally?

What types of rugs do you clean?

What if my grout is badly stained?

What’s the difference between tile cleaning and tile & grout cleaning?

Can you treat pet odours and oils?

Is steam cleaning enough for pet urine?

Does steam cleaning get rid of dust mites?

Can you remove blood, faeces, and urine stains?

Will my lounge look brand new after cleaning?

Which is better — portable or truck mount machines?

What PSI do your steam cleaning machines use?

Can I help carry the machine to avoid a surcharge?

I can move the furniture myself — why can’t you?

I live in an apartment with stairs. Do you charge extra for that?

Do you need parking access on the day?

Will my quoted price change?

What’s included in the standard room size?

What furniture will you move during cleaning?

When do I pay?

Why don’t you clean right up to the skirting boards?

Why is my carpet still wet after 2 hours?

Do you need water and power access?